PRIVACY POLICY

Last updated: [23rd October 2025]

1. Who We Are

Illumos Ltd (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 16090949) with its registered office at Thunderley Barns, Thaxted Road, Wimbish, Essex CB10 2UT.

We act as the data controller for your personal data.

2. What Data We Collect

We may collect the following personal data when you use our website or purchase our products:

- Name, billing and shipping addresses

- Email address and phone number

- Payment and transaction details (processed securely by our payment providers)

- IP address, browser type, and usage data (via cookies and analytics)

3. How We Use Your Data

We process your data to:

- Fulfil and deliver your orders

- Communicate regarding orders or support requests

- Send marketing communications (only with consent)

- Improve website performance and user experience

- Manage inventory, accounting, and e-commerce operations

4. Third-Party Services (Data Processors)

We use third-party services to operate our business and website. These providers may process your data under approved international transfer safeguards:

- Mailchimp: For email marketing and subscriber management

- Shopify: To run our online store and process payments

- SAAS Unleashed: For inventory management and order tracking

- Xero: For accounting and financial record keeping

You can view their privacy policies here:

- Mailchimp: https://mailchimp.com/legal/privacy/

- Shopify: https://www.shopify.com/legal/privacy

- SAAS Unleashed: https://www.saasunleashed.com/privacy

- Xero: https://www.xero.com/privacy/

5. Cookies and Tracking

We use cookies to improve your browsing experience:

- Essential cookies: Required for cart, checkout, and account functionality (Shopify, SAAS Unleashed)

- Analytics cookies: Track site usage (Google Analytics)

- Marketing cookies: Track engagement with email campaigns (Mailchimp) and advertising

You can manage or reject non-essential cookies using our cookie consent banner. See our Cookie Policy for more details.

6. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

- Contract: To fulfil your order

- Consent: For marketing communications

- Legitimate interest: To analyse website performance and improve services

7. Data Retention

We retain personal data for as long as necessary for legal, accounting, and operational purposes.

8. Your Rights

You have the right to:

- Access your personal data

- Request correction or deletion

- Object to processing

- Withdraw consent at any time

- Lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

9. Contact

For any privacy-related queries or to exercise your rights, please contact us:

Email: sales@illumos.uk

Post: Illumos Ltd, Thunderley Barns, Thaxted Road, Wimbish, Essex CB10 2UT